Subscription Terms

1. Introduction

These Subscription Terms govern the purchase, renewal, billing and management of paid Jolipop subscriptions (”Subscriptions”).

These Subscription Terms form part of the agreement between you and Jolipop and should be read together with our:

• Terms of Service;
• Privacy Policy;
• Cookie Policy; and
• any purchase information presented during checkout.

Where a conflict exists between these Subscription Terms and another document regarding billing or subscriptions, these Subscription Terms shall prevail to the extent of that conflict.

2. Subscription Plans

Jolipop may offer one or more subscription plans providing access to premium educational features.

Available plans, pricing, included features and billing intervals are presented at the time of purchase.

Subscription features may vary depending on:

• your chosen plan;
• your purchase platform;
• promotional offers;
• regional availability.

Unless expressly stated otherwise, purchasing a Subscription grants a limited right to access premium features during the active subscription period.

No ownership rights in the Services or educational content are transferred.

3. Creating a Subscription

To purchase a Subscription you must:

• have a valid Jolipop account;
• be authorised to use the selected payment method;
• provide any information reasonably required to complete the transaction.

By completing a purchase, you confirm that the information provided is accurate and that you are authorised to use the payment method selected.

4. Billing

Subscriptions are billed in advance according to the billing period selected during purchase.

Depending on the available options, billing periods may include:

• monthly;
• annual;
• other promotional billing intervals.

The applicable billing cycle is displayed before your purchase is completed.

5. Payment Processing

Jolipop does not directly process or store complete payment card information.

Payments are processed by trusted payment providers acting on behalf of Jolipop or as the merchant of record.

Depending on how you purchase your Subscription, payment processing may be provided through services such as:

• Paddle;
• Apple App Store;
• Google Play;
• other authorised payment providers.

Payment providers maintain their own terms and privacy policies governing payment processing.

6. Automatic Renewal

Unless expressly stated otherwise, Subscriptions renew automatically at the end of each billing period.

The renewal uses the payment method associated with your Subscription at the applicable renewal price.

Automatic renewal continues until cancelled by you or terminated in accordance with these Subscription Terms.

You may disable automatic renewal at any time before the next renewal date.

7. Renewal Notifications

Where required by applicable law or platform requirements, Jolipop or the applicable payment provider may provide advance notice before a Subscription renews.

The timing and method of renewal notifications may vary depending on:

• your country;
• applicable law;
• the payment platform used.

8. Free Trials

From time to time Jolipop may offer free trials.

Unless otherwise specified:

• a free trial is available only for the stated promotional period;
• eligibility may be limited;
• only one free trial may be permitted per family or account;
• Jolipop reserves the right to modify or withdraw promotional offers.

Where a free trial converts into a paid Subscription, billing will occur as described during registration unless cancelled beforehand.

9. Promotional Offers

Jolipop may occasionally offer:

• introductory pricing;
• promotional discounts;
• seasonal campaigns;
• educational partner programmes;
• other limited-time offers.

Unless expressly stated otherwise:

• promotions cannot be combined;
• promotions have no cash value;
• promotions may expire;
• eligibility conditions may apply.

Jolipop reserves the right to correct obvious pricing errors or discontinue promotions at any time where permitted by law.

10. Taxes

Subscription prices may include or exclude applicable taxes depending on your jurisdiction and the payment platform used.

Where required by law, applicable taxes will be calculated and presented during checkout.

The amount charged may therefore differ depending on your location and local tax requirements.

11. Currency

Subscriptions are charged in the currency displayed during checkout.

Currency availability depends on the payment provider and your country of residence.

Where currency conversion is performed by your payment provider or financial institution, Jolipop is not responsible for exchange rates or conversion fees applied by third parties.

12. Price Changes

Jolipop may update Subscription pricing from time to time.

Price changes apply prospectively and do not affect amounts already paid.

Where required by applicable law or payment platform policies:

• reasonable advance notice will be provided;
• new pricing applies only to future renewals;
• you may cancel your Subscription before the new price takes effect.

We aim to keep pricing fair, transparent and proportionate to the value provided.

13. Failed Payments

If a payment cannot be successfully processed, Jolipop or the applicable payment provider may make additional attempts to collect payment.

During this process, your Subscription may remain active for a limited period depending on the policies of the relevant payment platform.

If payment cannot be completed after reasonable retry attempts, Jolipop may:

• suspend premium features;
• downgrade the account to the applicable free plan;
• cancel the Subscription.

Where reasonably possible, we will notify you before premium access is removed.

14. Refunds

Our refund policy depends on the payment platform used to purchase your Subscription and the consumer protection laws that apply to your purchase.

Where required by applicable law, eligible refunds will be provided in accordance with those legal requirements.

Where purchases are processed by a third-party payment platform, refund requests may need to be submitted directly through that platform.

Additional information regarding refunds may be provided during the purchase process.

15. Cancellation

You may cancel your Subscription at any time.

Cancellation prevents future renewals but does not automatically terminate your access to premium features.

Unless otherwise required by applicable law or expressly stated during purchase, you will continue to have access to premium features until the end of the billing period already paid for.

No additional charges will be made after cancellation unless you choose to subscribe again.

16. Subscription Expiration

When a Subscription expires without renewal:

• premium features become unavailable;
• your Jolipop Account remains active unless separately deleted;
• child profiles and educational progress remain subject to the retention periods described in our Privacy Policy.

Expiration of a Subscription does not delete your educational history or personal information.

17. Account Deletion and Subscriptions

Deleting your Jolipop Account and cancelling a Subscription are related but separate actions.

If your Subscription is managed through a third-party platform, you should also cancel the Subscription through that platform where required.

Deleting your Jolipop Account does not automatically override billing arrangements already established through external payment providers.

Parents remain responsible for ensuring that any recurring Subscription has been cancelled through the applicable payment platform.

18. Purchases Through the Apple App Store

Where your Subscription is purchased through Apple’s App Store:

• billing is managed by Apple;
• renewals are managed by Apple;
• cancellations are managed through your Apple account;
• refunds are subject to Apple’s applicable policies and legal obligations.

Jolipop cannot modify billing arrangements managed exclusively by Apple.

19. Purchases Through Google Play

Where your Subscription is purchased through Google Play:

• billing is managed by Google;
• renewals are managed through Google Play;
• cancellations are managed through your Google account;
• refunds are governed by Google’s policies and applicable law.

Jolipop cannot directly cancel subscriptions managed by Google Play.

20. Purchases Processed by Paddle

Where Paddle acts as the Merchant of Record:

• Paddle processes payments on behalf of Jolipop;
• Paddle may collect billing information necessary to complete transactions;
• invoices and tax calculations may be provided by Paddle;
• certain refund requests may be handled by Paddle in accordance with applicable law and Paddle’s procedures.

Purchases processed through Paddle remain subject to these Subscription Terms unless otherwise required by applicable law.

21. Subscription Management Through RevenueCat

Jolipop uses RevenueCat to help manage subscription status across supported platforms.

RevenueCat assists with:

• validating purchases;
• synchronising subscription status;
• restoring eligible purchases;
• maintaining subscription information across supported devices.

RevenueCat does not replace the billing relationship established with the payment platform through which the purchase was made.

22. Changes to Subscription Plans

From time to time, Jolipop may:

• introduce new Subscription plans;
• retire existing plans;
• modify available features;
• reorganise subscription tiers;
• introduce additional educational services.

Where changes materially affect existing subscribers, we will provide appropriate notice where reasonably practicable.

Where possible, existing subscribers may continue under their current Subscription until renewal, subject to applicable law and payment platform requirements.

23. Suspension of Premium Services

Jolipop may temporarily suspend premium access where reasonably necessary to:

• investigate suspected fraud;
• protect account security;
• comply with legal obligations;
• resolve payment disputes;
• prevent misuse of the Services.

Where reasonably practicable, we will inform you of the reason for the suspension and the steps required to restore access.

24. Termination of Subscription Services

Jolipop may terminate a Subscription where:

• payment obligations remain outstanding after reasonable attempts to collect payment;
• these Subscription Terms or the Terms of Service are materially breached;
• continued provision of the Subscription becomes unlawful;
• fraudulent activity is reasonably suspected.

Termination of a Subscription does not affect rights or obligations that accrued before termination.

25. Consumer Rights

Nothing in these Subscription Terms limits or excludes any rights that cannot be waived under applicable consumer protection laws.

Where local legislation grants additional rights regarding cancellations, refunds, renewals or digital services, those rights remain unaffected.

If a provision of these Subscription Terms conflicts with mandatory consumer protection legislation, the applicable law shall prevail to the extent of that conflict.

26. Contact Information

If you have questions regarding your Subscription, billing or payments, please contact Jolipop using the support channels available through our website.

Where your purchase is managed directly by a third-party payment platform, you may also need to contact that provider regarding billing, payment methods or refunds.

We will always do our best to guide you to the appropriate support channel.

Thank you for supporting Jolipop.